Raving Fans: A Revolutionary

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Raving Fans: A Revolutionary

Told in the parable style of The One Minute Manager, RAVING FANS uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.

America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. RAVING FANS includes startling tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.

 

author: Blanchard, Kenneth H./ Bowles, Sheldon
Book Type: NF
Dewey Classification: 658.8/12
Edition: 1
Language: ENGLISH
Library of Congress Number: 92030255
Number of Pages: 137
Physical Format: 01
Place of Publication: 01
Publish Date: 1993/05/01
Publisher Imprint Code: MROOT
Publisher Name: Harpercollins