Told in the parable style of The One Minute Manager, RAVING FANS uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.
America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. RAVING FANS includes startling tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.
|author:||Blanchard, Kenneth H./ Bowles, Sheldon|
|Library of Congress Number:||92030255|
|Number of Pages:||137|
|Place of Publication:||01|
|Publisher Imprint Code:||MROOT|